What brands of personal computers do you service? We service almost all brands of IBM compatible and generic desktop computers.
We perform limited service on IBM compatible laptop computers.
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Do you service MacIntosh (Apple) computers? Sorry, we do not service MacIntosh (Apple) computers.
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Do you service computer printers and monitors? We perform limited laser and inkjet printer troubleshooting. Printer problems can sometimes
be attributed to software related issues and /or various conflicts. We do not perform
mechanical repairs on computer printers. The same may be said of computer monitors.
Monitor problems are sometimes caused by other defective components i.e. video cards,
and can be corrected by replacing the defective component and in most cases there are no
serviceable parts in a computer monitor. We do not service computer monitors.
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The amount that is charged a customer is based on the type of work that is performed. In most instances, we work on a flat rate scale rather than charging by the hour. If we have to replace a
part(s) in your computer, the cost of such part(s) is additional.
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Turn around time depends on a number of factors, i.e. the task(s) involved, our workload at
the time, or whether we have to obtain or order parts for your computer. Most repairs and
upgrades can be performed within 24-48 hours.
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Can you walk me through fixing my computer over the phone? Unfortunately we are not staffed or equipped to walk you through a step-by-step
troubleshooting or installation process over the phone. Back to Top
Who is responsible for the data on my computer? You are. Although we go to great lengths to preserve the contents of your hard drive, we cannot
be responsible for any information or software programs you have on your computer. You are
responsible for keeping licensed copies of software programs, including your operating system,
and backing up your personal data. For an additional charge, A+ Computer Service offers limited
backup services to help you if you are not capable of performing a backup of your data. Note: The ability to perform such a backup is dependent on the overall integrity
of your system as well as hardware and software considerations.
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Do you warranty your work? Our warranty policy is generally as follows: A+ Computer Service will correct problems with your
computer system that were apparent at the time of service and are the direct result of something
that we did or that we failed to do. All parts that we install in your system carry a manufacturer's
warranty. The warranty period is 30 days.
Our labor is warranted as stated above. To illustrate: A customer brings in a system to have a new hard drive installed along with an
operating system (Windows 98/XP). Two days later, the hard drive fails. A+ Computer Service
will obtain a warranty replacement drive, subject to the manufacturer's warranty policy, and
replace it. We will also reinstall the operating system. This is a warranty and is done free of
charge to the customer. The warranty period is 30 days.
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What if I bring my system in for repair and A+ Computer Service cannot fix it? If for some reason we are unable to repair your computer, the diagnostic time will only
be charged. In-home networking service requires a 1 hour minimum charge.
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Do you make house calls? Yes we do, within the Capital Area. Depending on the repair, we may be able to do the work on
site. We do not charge for transportation within the Capital Area. However the work on site is at
our hourly rate.
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I just bought a new computer but need help getting it up and running...can you help? Yes. When you buy a new computer, we can come to your home or office, set it up, and
provide hands-on instruction.
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